Deposit: A deposit of CZK 2000 or 100 EUR per apartment is charged upon arrival to the apartment block. The deposit is included towards lost, broken or damaged inventory items. The deposit may also be withheld in part or in full in case of serious breach of the house rules (e.g. nightly disturbance, failure to move out by the set deadline, etc.).
Rent: The flat is available on the day of arrival from afternoon hours (3 p.m. to 6 p.m.). In case of arrival at a later time, it is necessary to contact the reception desk in advance and agree on the time of arrival and taking up accommodation. On the day of departure, flats are to be surrendered by 10 a.m.
Spa fee: The spa fee is due upon arrival at the reception desk (detailed information is available in the travel instructions).
1. Origination of Contractual Relationship
Contractual relationship between HOLIDAY VILLAGE MARTINA s.r.o. and the customer (or a guardian thereof) originates upon confirmation by HOLIDAY VILLAGE MARTINA s.r.o. of a signed order and payment of the advance to the HOLIDAY VILLAGE MARTINA s.r.o. bank account. Submission of a filled-in and signed order by the customer is considered an expression of acceptance and approval of these General Conditions by the customer. Confirmation of the order by Apartments Accommodation is considered acceptance of obligation byApartments Accommodation to provide to the customer the agreed scope and quality of services.
2. Payment Conditions
HOLIDAY VILLAGE MARTINA s.r.o. is entitled to receive an advance payment towards the apartment rental prior to provision of the apartment. HOLIDAY VILLAGE MARTINA s.r.o. requests an advance payment of 50% of the total rent payable no later than 7 days from the date of signing of the order. The remaining amount of the rent is due no later than 30 days before the beginning of the rental. In case of conclusion of the contract at a time shorter than 30 days before the date of the rental, the customer shall pay the full amount of the rent upon signing of the order. The payment may be made cash at the HOLIDAY VILLAGE MARTINA s.r.o. office or by money transfer/deposit to the HOLIDAY VILLAGE MARTINA s.r.o. bank account (the payment must be identified with a variable symbol issued by HOLIDAY VILLAGE MARTINA s.r.o.
The amount of rent is the amount specified in the order. Any discounts announced by HOLIDAY VILLAGE MARTINA s.r.o. after the date of the order do not entitle the customer to the discounted price.
4. Rights and Liabilities of the Customer
4.1. Basic Rights of the Customer
Right to receive the confirmed services in appropriate quality.
Right to supplementary information not stated by HOLIDAY VILLAGE MARTINA s.r.o. or provided on the Internet site of the agency, in particular contact information of the person to contact in case of trouble (local representative of HOLIDAY VILLAGE MARTINA s.r.o., HOLIDAY VILLAGE MARTINA s.r.o. reception desk).
Right to be informed of any changes.
Right to cancel the rental at any time by withdrawal from the contract under conditions of cancellation stated below.
Right to announce in writing that the apartment will be rented by another person if such notification contains declaration of the new tenant of consent with the order and conditions of the contract. Such notification shall be delivered no later than 10 days before commencement of the rental. The original and new customers are jointly responsible for payment of the rent as well as any further costs incurred by HOLIDAY VILLAGE MARTINA s.r.o. in relation to the change in the person of the customer.
Right to lodge a complaint in accordance with the complaint procedure below in case of deficiencies in rendering of the services.
Right to protection of personal data provided in the order as well as other documents from unauthorised access.
4.2. Basic Liabilities of the Customer
To co-operate with HOLIDAY VILLAGE MARTINA s.r.o. to an extent necessary for proper rendering of the services.
To report participation of foreign nationals.
To pay the rental in accordance with Article 3 above and to demonstrate such payment. Should the customer fail to pay the full price by the specified due date HOLIDAY VILLAGE MARTINA s.r.o. becomes entitled to cancel the booking and to charge the corresponding cancellation fee.
To respond to HOLIDAY VILLAGE MARTINA s.r.o. without delay in relation to any modifications of the conditions and scope of agreed services.
To receive from HOLIDAY VILLAGE MARTINA s.r.o. all documents necessary for use of the services rendered.
To observe the rules applicable in the place of the rental. In case of breach of the house rules, the customer maybe evicted, forfeiting any right to further accommodation as well as refunding of any unused services.
To compensate on the spot for any damage caused in the rented flat.
5. Modifications of Agreed Services and Legal Consequences; Cancellation of Rental
5.1. Prior to rental
In case of occurrence of conditions preventing HOLIDAY VILLAGE MARTINA s.r.o. from rendering services as agreed the agency shall effect corresponding modifications or cancel the rental. HOLIDAY VILLAGE MARTINA s.r.o. shall notify the customer of such modifications without undue delay.
The customer becomes entitled to withdraw from the contract and to receive a refund of the paid price or advance, or to inclusion of the paid amounts towards a substitute rental without application of any cancellation fees: upon cancellation of the rental by HOLIDAY VILLAGE MARTINA s.r.o.; upon change of the dates of rental by more than 3 days; upon significant change of location of the rented flat; or upon significant change of the price. A change of the place of accommodation shall not be considered significant if the substitute place is of equal or higher quality.
Should the customer fail to withdraw from the contract within 5 days from the reception of notification of changes, such failure to withdraw shall be considered an expression of consent with the new conditions.
5.2. During the rental
HOLIDAY VILLAGE MARTINA s.r.o. shall refund the customer for all services paid for, which have not been rendered even in a substitute form.
HOLIDAY VILLAGE MARTINA s.r.o. shall discount the rental if the services rendered fail to reach the agreed scope and/or quality.
Should HOLIDAY VILLAGE MARTINA s.r.o. render substitute services of equal or higher level, all further claims from the customer are excluded.
6. Withdrawal from the Contract b the Customer; Cancellation Fees
The customer is entitled to withdraw from the contract at any time prior to commencement of the rental. This withdrawal must be made in writing. The contractual relation shall be considered cancelled on the day of reception of the notice (cancellation) by HOLIDAY VILLAGE MARTINA s.r.o.. Upon cancellation, the customer shall pay the following cancellation fees to HOLIDAY VILLAGE MARTINA s.r.o.:
Cancellation more than 31 days before commencement of the stay: 15 EUR.
Cancellation in period between 30 and 21 days before commencement of the stay: 30% of the total price.
Cancellation in period between 20 and 15 days before commencement of the stay: 50% of the total price.
Cancellation in period between 14 and 7 days before commencement of the stay: 75% of the total price.
Cancellation 6 or less days before commencement of the stay: 100% of the total price.
When calculating the number of days remaining until the day of commencement of rental the day of reception of the notice is included. The day of commencement of the rental is excluded. Should the customer fail to assume the accommodation without prior cancellation HOLIDAY VILLAGE MARTINA s.r.o. shall be entitled to the full amount of the rent.
Should the customer cancel part of the rental of their own accord, they shall be entitled to no refund.
Should the customer request change of date or type of accommodation and HOLIDAY VILLAGE MARTINA s.r.o. is capable of effecting such a change, the customer shall pay a corresponding fee: CZK 200 when changing the date or type of accommodation more than 21 days before commencement of the rental.
7. Complaints, Responsibility for Damage
In case the quality of accommodation is lower than agreed the customer becomes entitled to lodge a complaint. The complaint must be filed with HOLIDAY VILLAGE MARTINA s.r.o. in writing and without undue delay, no later than one month form the end of the rental. Complaints may be lodged after expiration of this period only if the delay has been caused for reasons beyond control of the customer, but no later than 3 months from the date of termination of the rental according to the contract. After expiration of this period the right to lodge a complaint lapses.
In case of occurrence of deficiencies during rendering of services the customer shall co-operate in preventing damages or in keeping the extent thereof to minimum. The customer shall above all report all reservations on the spot, i.e. at the HOLIDAY VILLAGE MARTINA s.r.o. reception desk in order to facilitate remedy. Should the customer fail to report a deficiency, they shall be entitled to no discount. In case the deficiency cannot be remedied, the receptionist or another authorised representative of the agency shall draw up a complaint protocol with the assistance of the customer. Delayed or unsupported complaints will be disregarded.
8. Sending of commercial communications
By filling personal details in order agrees with sending commercial communications by GDPR and Czech law Zákon č. 101/2000 Sb., o ochraně osobních údajů.
HOLIDAY VILLAGE MARTINA s.r.o. undertakes to protect the personal data of the customer and proceeds in accordance with GDPR, Act No. 127/2005 Coll., on Electronic Communications, Act No. 101/2000 Coll., on the Protection of Personal Data and on Amendments to Certain Acts and Other Related Legislation.
Customer has the right to request from Holiday Village Martina access to personal data concerning his / her person, their repair or deletion, or may request a limitation on the processing of his or her personal data, object to the processing of personal data, as well as the data portability rights, the customer may also require the Holiday Village Martina to restrict the processing of his personal data if (i) the customer denies the accuracy of his or her personal data; this for the time necessary to ensure that Holiday Village Martina has verified the accuracy of its personal data; (ii) the processing of his or her personal data was unlawful but does not require the deletion of personal data but the restriction of their use; (iii) Holiday Village Martina no longer needs his or her personal data for processing, but the customer requires them to identify, exercise or defend their claims; or (iv) Customer has objected to the processing of his or her personal data until it has been ascertained whether the legitimate reasons for the travel agent outweigh the Customer's legitimate reasons. If the processing of the customer's personal data has been limited, his or her data may be processed, with the exception of storage, only with his consent.
The Customer has the right to file a complaint with the Supervisory Authority, such as the Office for the Protection of Personal Data. The customer has the right to obtain from the travel agent at any time a confirmation that his or her personal data is being processed and, if so, the travel agent is obliged to provide the following information upon request and to provide him with a copy of the personal data processed: (i) the purpose of the processing; (ii) the categories of personal data being processed, (iii) the recipients or categories of recipients whose personal data were or will be made available to them; (iv) the planned time period for which his personal data will be stored or, failing that, the criteria used to determine that time; (v) the existence of the right to require the administrator to correct or erase personal data relating to the customer or limit their processing and to object to such processing; (vi) the right to lodge a complaint with the Supervisory Authority; (vii) the fact that automated decision making is taking place, including profiling.
The Customer should furthermore be aware that he has the right to process personal data processed by Holiday Village Martina in a structured, commonly used and machine-readable format, and pass it on to another personal data administrator if (i) Customer's Personal Data Processing consent to the processing of personal data; or (ii) the processing is done automati- cally.
10. Final provisions
These General Conditions apply to domestic stays secured HOLIDAY VILLAGE MARTINA s.r.o..